Returns

If you would like to return an item purchased from skechersflats.com, this page explains how to request assistance, prepare your return, and check on a refund. Your rights under applicable consumer protection laws remain unaffected.

Requesting a Return

Contact us through the options published on skechersflats.com. Include your order number, the email address used at checkout, and the items you wish to return.

We will explain the applicable return arrangements and provide the appropriate return address. Please check this address before mailing your package, as it may differ from the address on your original shipment.

Return Eligibility

Change-of-mind returns are subject to the return window and conditions disclosed when you placed your order. Any additional return offer expressly included with your purchase will be honored according to its stated terms.

If you are unsure which conditions apply, contact us for clarification. Return conditions do not override legal rights concerning defective, damaged, incorrectly supplied, or misdescribed goods.

Trying On Footwear and Clothing

For eligible change-of-mind returns, keep items unworn, unwashed, clean, and complete with their accessories and labels where reasonably possible.

Try shoes indoors on a clean surface to assess their fit. Avoid outdoor wear or activities that could mark the soles or alter the product’s condition.

These requirements do not mean that a defective item must be unused to qualify for a remedy under applicable law.

Packing Your Return

Use suitable packaging to protect the items during transit. Place shoe boxes inside an outer shipping carton rather than attaching mailing labels directly to the product packaging.

Include your order reference so we can identify the return. Keep proof of shipment and any tracking number until the return has been resolved.

Return Shipping Costs

Responsibility for return postage depends on the reason for the return and the terms disclosed before purchase. If a free-return offer applies, follow the instructions provided for that offer.

For defective, damaged, or incorrectly supplied products, contact us before arranging postage so we can explain the appropriate return method and any costs we are responsible for under applicable law.

Any return fee or deduction must have a valid basis, be disclosed where required, and comply with applicable law.

Refunds

After receiving your return, we will review the items and notify you of the outcome. Approved refunds will be issued promptly and within any applicable legal deadline.

Refunds are normally sent to the original payment method unless another arrangement is agreed. The time taken for the credit to appear after issuance depends on your bank or payment provider.

Whether original shipping charges are refundable depends on the reason for the return, the purchase terms, and applicable law. Any permitted deduction will be explained.

Defective, Damaged, or Incorrect Items

If an item arrives damaged, is defective, or differs from what you ordered, contact us with your order number and a description of the problem.

Photos of the item and packaging can help us investigate, but they are not a condition of your legal rights. Retain the packaging where reasonably possible while the issue is reviewed.

Valid claims will be addressed in accordance with applicable law and any express warranty supplied with the product. Depending on the circumstances, remedies may include repair, replacement, or a refund.

Exchanges

If you would prefer a different size, color, or style, contact us to check whether a direct exchange is available.

If an exchange cannot be arranged, you may need to return the original item under the applicable conditions and place a new order. Availability, prices, and promotional offers may differ for a new purchase.

Order Cancellations

Contact us as soon as possible if you wish to cancel before shipment. Whether the package can be stopped depends on the order’s progress.

If your purchase has already shipped, we will explain the applicable return options. Separate cancellation and refund rights may apply when shipment is delayed.

Return and Refund Support

For an update, use the contact options published on skechersflats.com. Include your order number and, if you have mailed your return, its tracking reference or proof of shipment.

Never send your account password, full card number, card security code, or banking verification codes through customer support messages.

Before publication, specify the actual return window, return shipping costs, any exclusions or fees, and the refund processing timeframe. These details have not been provided and should be clearly disclosed before purchase.